Terms of service
Who you are buying from
Apex Curtains Ltd trading as Curtains UK. Company number 15652466 (England and Wales).
Customer correspondence and authorised returns address: 36–44 Bolton Road, Blackburn, BB2 3FA.
For help before or after ordering, contact support@curtainsuk.com.
Choosing fabric and curtains
Our service helps you choose fabrics, order samples and configure made-to-measure curtains. Fabric Intelligence and Curtain Anatomy are aids to choosing: the neutral Anatomy studies are not exact previews of a purchasable fabric. Read Fabric Colour, Shade & Variation and check the fabric identity and specification before ordering.
Measurements
Follow Guided Measure using fitted hardware. Supply the raw width and drop requested for your setup. CurtainsUK applies the relevant workshop calculations later. Do not add heading, hook or fullness allowances yourself. If unsure, ask us before placing an order. Our review does not replace an on-site measurement service.
Checking your configuration
Check fabric, opening, hardware, heading, width, drop, lining and pair/single choices before continuing. A validated made-to-measure item is fixed in Shopify. To change it, remove it and configure your curtains again; the replacement is priced and checked afresh.
Price, payment and availability
Check the goods price, VAT treatment, delivery charge and total presented before payment. The made-to-measure service recalculates the price and checks current fabric eligibility and stock before creating checkout. If a supply problem arises after payment, CurtainsUK will contact you about the available resolution. We will not substitute a different fabric without your agreement.
After you order
Payment sends your made-to-measure order to CurtainsUK review. It does not automatically approve manufacture or release it to the workroom. See Your made-to-measure order for the steps.
Workmanship
CurtainsUK strives for high standards of workmanship. Where a genuine workmanship or manufacturing defect is identified, we will work with you to rectify and resolve the issue appropriately. We do not offer a fixed-duration warranty in this notice; statutory rights remain unaffected.
Changes, cancellation and problems
Need to request a change? Email us within 2 hours of placing your order at enquiries@curtainsuk.com. We’ll review your request and get in touch. Requested changes are subject to review and are not guaranteed. See Refunds & Returns for the distinction between made-to-measure goods, samples and goods that are faulty or not as described.
Delivery
Read Delivery Information and the delivery information provided with your order. If delivery or supply cannot proceed as agreed, contact us to discuss your order and legal remedies.
Your rights and complaints
Nothing in these terms excludes or restricts consumer rights or liabilities that cannot lawfully be excluded. For complaints contact complaints@curtainsuk.com. Changes to these terms will not retrospectively remove rights under an existing order.