Complaints

Tell us what happened

Email complaints@curtainsuk.com. Include your name, order/reference number if relevant, what happened, any useful dates and the resolution you would like. Photographs can help with a product issue, but please avoid including unnecessary personal information.

How we handle it

We will review the information, ask for clarification if needed, and explain the outcome and any proposed next steps. If you disagree with the response, reply with the points you would like reconsidered.

Your rights

This process does not limit your statutory rights or prevent you seeking independent advice. We do not claim membership of an alternative dispute resolution scheme. Privacy concerns can also be raised with the ICO.