Made to measure curtains for every home
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Made to measure curtains for every home
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FAQ

Measuring & Ordering

Q: How do I measure for curtains?
A: Measure the full width of your window or pole including 10–15 cm overlap on each side. For drop, measure from the rod or track to 1 cm above the floor (or sill). See our detailed guide: How to Measure Curtains.

Q: What fullness should I choose?
A:

  • Sheers & lightweight fabrics: 1.5× fabric width

  • Standard drapes: 2× fabric width

  • Luxury pinch/goblet pleats: 2.5–3× fabric width

Heading Styles & Hardware

Q: Which heading style works best with tracks?
A: Wave (ripple fold) and pencil pleat headings glide smoothly on tracks. For rods, consider eyelet, tab‑top, or pinch pleat. Explore styles: Curtain Heading Styles.

Q: Can I use my existing poles or tracks?
A: In most cases, yes. Provide us with your current rod/track length and type during your consultation, and we’ll advise on compatibility or recommend hardware upgrades. Check our hardware range: Curtain Hardware & Tracks.

Fabrics & Linings

Q: Do I need blackout lining?
A: Choose blackout lining for bedrooms, nurseries, or media rooms to block up to 99% of light and improve insulation. Standard lining offers UV protection and added weight. Learn more: Curtain Linings.

Q: What fabrics are best for thermal efficiency?
A:

  • Thermal fleece linings or interlining behind heavy fabrics (velvet, chenille) trap heat.

  • Thicker cotton or acrylic blends offer natural insulation for daytime use.

Installation & Service

Q: Do you offer professional installation?
A: Yes—our certified fitters handle everything from accurate measuring to flawless hanging, including all hardware. Book now: Installation Service.

Q: What’s the turnaround time?
A: Custom curtains typically dispatch in 2–3 weeks. Installation appointments can be scheduled immediately upon delivery.

Care & Maintenance

Q: How do I wash my curtains?
A:

  • Machine‑washable fabrics: Gentle cycle, cold water, air‑dry.

  • Heavier or interlined curtains: Dry clean only.

  • Always check care labels and remove hooks or rings before cleaning.

Q: How can I remove wrinkles?
A: Use a handheld steamer on low heat. For wave or pencil pleats, steam from the back to maintain fold shape.

Safety & Compliance

Q: Are your curtains child‑safe?
A: We offer cordless and tension‑rod systems to eliminate dangling cords, meeting the latest safety regulations for children’s rooms. .

Q: Do you provide fire‑retardant fabrics?
A: Yes—select fire‑retardant polyester options, ideal for commercial settings or nurseries. Contact us for certification details.

Still Have Questions?

If you don’t see your question here, get in touch with our design team or call us at 0800 772 067. We’re happy to help!